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Age suitability

Last updated 12 November 2026

Vaidhya.com is a healthcare app for adults. You must be at least 18 to have an account. This page explains who the app is for, what it contains and how younger people are covered, to help parents, guardians and the app stores judge whether Vaidhya is suitable.

1. Who Vaidhya is for

Vaidhya connects patients and families with doctors, hospitals, clinics, labs, insurers and home care, and connects healthcare businesses and job seekers with each other. Everyone who signs up must be at least 18 years old and able to enter a contract. We ask for a mobile number and verify it with a one-time code, and our Terms & Conditions state the 18+ rule.

We do not knowingly create accounts for, or collect information from, anyone under 18 who is using the app on their own. If you believe a child has an account, tell us and we will delete it.

2. Children and family members

Parents and guardians often book care for a child. In Vaidhya an adult adds the child as a family member under their own account, and books appointments, tests, home care or insurance for them. The child does not have a login. The adult gives consent for the child's information, and the doctor or provider deals with the adult.

Because of this, health information about children appears in the app only under an adult's account and is seen only by the providers that adult chooses.

3. What the app contains

  • Health and medical information: listings of doctors, hospitals and clinics, symptom guidance, health tips, medicine reminders and health records. It is for general guidance and is not medical advice.
  • Conversations: with doctors by call or video for consultations, with our insurance team by chat and voice call, and between job applicants and employers. These are between adults on a specific booking, application or enquiry.
  • Reviews and ratings of doctors and hospitals, written by patients after a visit.
  • Photos and documents that members upload privately for a provider: reports, prescriptions, identity and business documents.
  • Location, used only while the app is open and only with permission, to show nearby care.

Vaidhya does not contain violence, sexual content, nudity, gambling, alcohol or tobacco content, horror, or content made to shock. There is no public feed, no public posting, no direct messaging between patients, no way for strangers to contact each other freely, and no photo or video sharing between members.

4. Payments

Payments are for real healthcare services and for business listings: consultations, tests, home care, bed advances, medical tourism deposits, insurance premiums and provider subscriptions. They are taken by our payment partners and are made by adults. The app has no advertising, no loot boxes and no in-game currency.

5. AI features

Some features use artificial intelligence, such as matching symptoms to a type of doctor, reading a prescription to set reminders, and health tips. They show a reminder that the answer is a suggestion and not medical advice, and that in an emergency the person should call 112 or 108.

6. Advice for parents and guardians

  • Keep your phone, app PIN and one-time codes private. Anyone using your account can book, pay and see your family's health information.
  • Turn on the app lock (PIN, fingerprint or face) in the app.
  • Review the family members and records under your account from time to time.
  • If a child needs care, book it yourself under your account. Do not let a child use the app on their own.

7. Explore without login

Guest mode lets anyone look around the app with sample accounts and made-up data, without giving any information. It has the same content as above. Nothing in it is real or involves any person.

8. Questions and concerns

If you have a concern about age, safety or content, write to [email protected]. We acknowledge a message within 48 hours. See also our Privacy Policy and Terms & Conditions.

Also read our Terms & Conditions.